Need To Connect With Us?

Have a question or comment about UniversalMania.com? There are three ways to get in touch with us — by email, phone, or postal mail.

By Phone

Call 1-866-903-0852

Due to a high call volume, not all calls can be answered. The easiest and most effective way of communication is by email. Please reference your order number when sending us an email. All emails will be answered within 24-48 hours.

By Email

Please contact us via email at support@universalmania.com

Please select one of the topics below.

Business Issues
Website Feedback
Order Follow-Up
Technical Issues
Unsubscribe from Our Email List
Merchandise Issues
Store Feedback
Advertising Feedback
General Issues or Feedback

Business Issues

Before you send us an email, please note the following:

  Universal Mania is company-owned and operated. We do not franchise.

Still have a question or comment? Please contact us via email at support@universalmania.com

Website Feedback

For general feedback about the UniversalMania.com website, please email at support@universalmania.com

Order Follow-Up

Before you send us an email, please note the following:

  We cannot process your order without first receiving credit card approval.

  Only Express Shipping orders received before 11:59 p.m., Eastern Time, will begin processing the next business day (for delivery on the next business day after that).

  We include an order number in the Order Confirmation email message we send you and sometimes package numbers in the Shipping Notification email. If you email us about a specific order, be sure to give us as much information as you can.

Still have a question or comment? Please contact us via email at support@universalmania.com. Be sure to include your order number.

Technical Issues

Before you send us an email, please note the following:

  If you have turned off cookies in your browser, we will not be able to track your order, which means you will be unable to make purchases from our site.

  Also, if you have turned off cookies, we will be unable to recognize you as a registered customer who has saved your info with us, so you will be unable to access (or change or delete) your account information.

  Linking to our site from another website may cause technical issues for some Internet Explorer 6.0 users. If you are using Internet Explorer 6.0 and are having difficulty on our site, check your privacy settings in your browser and set them to "Medium." If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" setting, you may choose to override your current cookie handling practices for individual sites that you specify.

Still have a question or comment? Please contact us via email at support@universalmania.com. Be sure to include the type of browser and operating system you are using.

Merchandise Issues

Before you send us an email, please try to contact the manufacturer for the product you purchased. Most manufacturers will provide excellent technical support over the phone. Still have a question or comment? Please contact us via email at support@universalmania.com

Store Feedback

To send us feedback, please email at support@universalmania.com. Please be sure to include your contact information or order number.

Advertising Feedback

Before you send us an email, please note that we do not always have commercials on UniversalMania.com. When we do, we usually show only currently airing commercials.

Still have a question or comment? Please contact us via email at support@universalmania.com.

General Issues or Feedback

Got a question or comment about UniversalMania.com that doesn't fit into one of our categories? Send us an email at support@universalmania.com